Multiple Flaws Found in $2.8 Billion Debt Collection Procurement
The Government Accountability Office said that the Department of Education committed numerous errors before selecting seven companies to perform debt collection services in a $2.8 billion procurement. Therefore, The GOA issued a public decision recommending that the department reopen the competition and receive revised proposals.
The GOA announced that it sustained protests of the seven $417 million contacts because of several prejudicial errors. The department’s request for proposals sought to award multiple contracts for the collection of defaulted student loans.
The department ignored or discounted relevant information bearing on the quality of offeror’s past performance if it wasn’t included in a Contactor Performance Assessment Reports System report.
Another flaw found was in the management approach evaluation. The department expected offerors to propose a quality control manager with specific experience as required key personnel position, but the request for proposal did not make that expectation clear.