In our industry, when it comes to the forwarder and receiver relationship, our reliance upon you for your detailed, accurate, and timely information is not optional – it’s a necessary requirement. Our clients expect us as legal liaisons to keep them as informed and up to date as possible when an account has been assigned to you. For us to be able to properly relay this information to our client, we must rely on your office’s communication and response time; especially when we contact you for status updates.